- Do you ship to my country?
Orders within the UK are sent Royal Mail second class.
Orders to North America ship from our Seattle based order consolidator, White Squirrel, who will send you tracking information when your parcel ships.
Europe: Due to increasing numbers of issues with EU VAT and general international shipping prices/delivery times, we only ship to the EU using the Royal Mail's tracked shipping service as the package is likely to be pulled for Import Duty in your country and you often won't be notified of it otherwise. If we’ve sent you tracking information and your order is returned to us as unclaimed or refused, we cannot re-send it. We will refund the cost of the book only.
We ship to: UK, Ireland, USA, Canada, France, Germany, Australia, Italy, Norway, the Netherlands, Spain, Sweden and Switzerland.
If you don't see your country on this list, or are unsure about whether your order might be subject to Import Duty, please check if there are other ways you can get hold of our books. Our books are likely available in your country in an accessible way already, via bookshops (who should be able to order in for you,) or other online retailers. Google is your friend!
North American orders are dispatched via our USA fulfilment partner White Squirrel, so USA shipping is priced as local.
- How long will my order take to dispatch?
We ship on Mondays and Thursdays every week.
We aim to ship all orders within three working days of receipt. This can take a little longer in times of high demand.
Pre-order items will ship in the month stated on the product page.
- Do you supply tracking?
- How long will my order take to arrive?
We cannot guarantee any delivery times, especially for overseas orders. Overseas orders may be pulled by customs resulting in delays of several weeks, which we have no control over.
- If I order two products and one is a pre-order, do you ship the available one separately?
No, both books will ship at the same time. Please be aware that if you order multiple books including a pre-order it may be a couple of months before your order is ready to ship. Shipping months for pre-orders are given on the product page.
- If I order more than one book will I be charged double for shipping?
No, you save on postage by ordering multiple books rather than one.
Example: A copy of Pet Peeves to the UK costs £3.70 P+P. A copy of Pet Peeves and Big Ugly would cost £4.70 P+P.
If you have any queries with regards to shipping options, or would like to request an alternative shipping method, please get in touch via our contact form prior to placing your order.